Sometimes after working long hours, being short-staffed, and a variety of other stressors, it can make telecommunicators "stale." This course encourages telecommunicators to stay "fresh" in different aspects. We will briefly discuss the history of 911 then further discuss new technology and data. We will also look at changes in society/community and how they affect new employees, interacting with callers, and the safety of field responders. Major topics of discussion during this section will be generational changes, personality types, civil movements, and community tragedy/experiences. We will have a minor overview of legislative changes. Lastly, reaffirm all points to encourage telecommunicators to stay fresh.

This course will define feedback and demonstrate its usefulness in our personal and professional development.  Delivering objective feedback in a professional manner, in order to effect change, is a lifelong skill that can serve you with your team members as well as when you move into a leadership role.  Just as important as delivering feedback, we’ll notice how accepting feedback makes room for more growth. 

The sky is the limit when it comes to opportunities! This session discusses and defines professional development and why it is important for you and your organization. We will begin with a pre-check to make sure you meet the criteria necessary for launch. We will then take a deep dive into the components of a professional development plan and allow you time to put it to the test with an upcoming goal. Finally, after your successful launch, we will discuss ways you can share your knowledge and get others in your orbit of endless opportunities.

Course is currently still in development.

Everyone wants more from life! This course will focus on how to create circumstances and conditions that help us achieve more, more happiness, more job satisfaction, better performance, more contentment, more energy, more motivation, & an overall more abundant life.

Not only will I share research that demonstrates the benefits of practicing gratitude, this class is meant to empower participants to let go of people & things that don't serve them well while finding the ones that do. I'll share my approach to moving with intention (Yes, exercise!) to create joy. Lastly, I will focus on the importance of setting goals to achieve continual self-improvement (along with guidance on changing dreams into action plans to achieve those goals).

In this session we will explore the stark likelihood of never knowing the end of the story (and what to do about it). Was the suspect convicted? Have they gotten the help they needed? Did they recover? Are they in a new home and thriving? ……. Where is she now?