From Console to Coordinator:

Objectives:

• Describe the transition from frontline telecommunicator to training coordinator

• Examine the critical role of agency culture in shaping effective training programs

• Identify key components of a successful training program

• Analyze how trainers influence organizational culture

• Understand the importance of developing the whole person in training

Description:

Stepping into a training leadership role isn’t just about scheduling sessions or updating materials, it’s about shaping the very culture that new hires walk into. In From Console to Coordinator, we explore the powerful evolution from frontline telecommunicator to organizational changemaker. This session offers a behind-the-scenes look at building a dynamic training program from the ground up while navigating the challenges of learning a new center, gaining buy-in, and aligning curriculum with cultural values.

Whether you’re aspiring to become a training leader, recently stepped into the role, or looking to refresh your approach, you’ll walk away with tools to create programs that develop people, not just processes. Learn how to evaluate your agency’s culture, engage trainers across all levels, and implement strategies that fuel morale, strengthen structure, and make training meaningful.

This class is a mix of storytelling, reflection, and practical application, all designed to help you lead with purpose and build with intention.