About the Course
Objectives:
Define Professionalism
Why is Professionalism Paramount to the success of our Agency?
Recognize the Need for Self-Regulation
Learn the Respond vs React Concept
Self-regulation Techniques
Accept the Mission to Mentor Others in the Art of Professionalism
Description:
Because we are expected to be at our best on our community’s worst day, we all need tools to navigate these complicated interactions. This session will focus on the importance of professionalism on purpose. We will recognize the role of emotional regulation in the respond vs react model. Tips and techniques for self-regulation will be provided so that the next interaction over the radio, on the phone, or in person with our co-workers will reflect positively on you and your agency.
Your Instructor
Valerie D'Intino, ENP, RPL
Serving in the public safety sector since 1998, Valerie started as a Public Safety Telecommunicator. It wasn’t long before she became a CTO, and then later a supervisor while working with the Christiansburg Police Department. Valerie joined the New River Valley Emergency Communications Regional Authority (NRV 911) in 2015 as the first Training Coordinator for this newly formed agency.
Blacksburg, Christiansburg, Montgomery County Sheriff’s Office and Virginia Tech Police are some of the agencies with which NRV 911 partners. NRV 911 is currently the only 911 Authority operating autonomously in the Commonwealth of Virginia. In 2010, the Virginia General Assembly formed this agency, and operations went live in the summer of 2016.
Valerie is an APCO PST1 and CTO Instructor. As Training Coordinator for NRV 911, Valerie onboards each new staff member, and provides classroom training to prepare the new telecommunicator for the live environment. Along with PST1, additional classroom training has been developed specifically for NRV 911 by Valerie and others on her training team. The classroom experience is further enhanced by inviting SMEs from partnering agencies on topics such as officer safety, narcotics, campus life, human trafficking, questioning callers in crisis, including callers on the spectrum, along with fire and EMS operations.
Valerie became a DCJS General Instructor in 2011. She teaches at the Cardinal Criminal Justice Academy. In 2022 Valerie spearheaded a project to provide additional training, beyond the required DCJS Objectives, for the 40-hour course. She now schedules supplemental training for the new recruits at the academy enhancing their professional development.
The designations of ENP, and RPL are a great source of pride to Valerie. She completed her Emergency Number Professional (ENP) Certification in October 2022 and APCO's RPL program in 2023. Her “project” for RPL was to obtain the ATPC (Agency Training Program Certification) for NRV 911. She remains passionate in helping to develop staff to their fullest potential through opportunities for education, as well as empowerment through encouragement and affirmations.
Valerie is an active team member of The Tenacious Telecommunicator. The Tenacious Telecommunicator held it’s first conference last spring, with attendees and speakers, from across the country.
In the wild, you might find Valerie teaching Zumba® fitness, playing with her grandchildren, traveling, or doing all three.
STUDENT TESTIMONIALS
NEW COURSE - COMING SOON
NEW COURSE - COMING SOON