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Feedback Fluency

Valerie D'Intino, ENP, RPL

Course Length: 50 Mins - 1 Hour

About the Course


  • Define Feedback and why it is important.

  • Understand the distinction between subjective & objective feedback.

  • Identify EFFECTIVE feedback.

  • Offer a format for delivering objective feedback.

  • Discuss being receptive to feedback.


This course will define feedback and demonstrate its usefulness in our personal and professional development.  Delivering objective feedback in a professional manner, in order to effect change, is a lifelong skill that can serve you with your team members as well as when you move into a leadership role.  Just as important as delivering feedback, we’ll notice how accepting feedback makes room for more growth. 

Your Instructor

Valerie D'Intino, ENP, RPL

Valerie D'Intino, ENP, RPL

Serving in the public safety sector since 1998, Valerie started as a Public Safety Telecommunicator.   She then became a CTO, and later a supervisor while working with the Christiansburg Police Department.  Valerie joined the New River Valley Emergency Communications Regional Authority (Montgomery County, Virginia) in 2015 as the first Training Coordinator for this newly formed agency.

Blacksburg, Christiansburg, Montgomery County Sheriff’s Office and Virginia Tech Police are some of the agencies with which NRV 911 partners.  NRV 911 is currently the only 911 Authority operating autonomously in the Commonwealth of Virginia.  In 2010, the Virginia General Assembly formed this agency, and operations went live in the summer of 2016.

As Training Coordinator for NRV 911, Valerie oversees the CTOs and their assigned trainees, as well as serving on the hiring panel.  Newly selected team members are provided on-boarding and software education designed and conducted by Valerie.

Valerie is a DCJS General Instructor as well, and teaches at the Cardinal Criminal Justice Academy. Valerie obtained her Emergency Number Professional (ENP) Certification in October 2022. She also began APCO's RPL program in 2022.  Her “project” for RPL is to obtain the ATPC (Agency Training Program Certification) for NRV 911.  Her passions lie in helping to develop staff to their fullest potential through opportunities for education, as well as empowerment through encouragement and affirmations.

Off duty you’ll find her teaching Zumba® fitness at the local YMCA, traveling with her grandchildren or volunteering at a senior assisted living facility teaching Zumba Gold® (seated fitness) to residents.

She enjoys traveling, movies, gardening, cooking, and rock painting.  Valerie collects inspirational quotes, affirmations, crystals, and journals.


"I really needed to hear your words, they hit me at the right time."

"I wish all of our trainers could hear your presentation."

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