Valerie D'Intino, ENP, RPL
Vice President - The Tenacious Telecommunicator
Training Coordinator - NRV 911
Serving in the public safety sector since 1998, Valerie started as a Public Safety Telecommunicator. She then became a CTO, and later a supervisor while working with the Christiansburg Police Department. Valerie joined the New River Valley Emergency Communications Regional Authority (Montgomery County, Virginia) in 2015 as the first Training Coordinator for this newly formed agency.
Blacksburg, Christiansburg, Montgomery County Sheriff’s Office and Virginia Tech Police are some of the agencies with which NRV 911 partners. NRV 911 is currently the only 911 Authority operating autonomously in the Commonwealth of Virginia. In 2010, the Virginia General Assembly formed this agency, and operations went live in the summer of 2016.
As Training Coordinator for NRV 911, Valerie oversees the CTOs and their assigned trainees, as well as serving on the hiring panel. Newly selected team members are provided on-boarding and software education designed and conducted by Valerie.
Valerie is a DCJS General Instructor as well, and teaches at the Cardinal Criminal Justice Academy. Valerie obtained her Emergency Number Professional (ENP) Certification in October 2022. She also completed APCO's RPL program in 2023. Her “project” for RPL is to obtain the ATPC (Agency Training Program Certification) for NRV 911. Her passions lie in helping to develop staff to their fullest potential through opportunities for education, as well as empowerment through encouragement and affirmations.
Off duty you’ll find her teaching Zumba® fitness at the local YMCA, traveling with her grandchildren or volunteering at a senior assisted living facility teaching Zumba Gold® (seated fitness) to residents.
She enjoys traveling, movies, gardening, cooking, and rock painting. Valerie collects inspirational quotes, affirmations, crystals, and journals.
4:00 pm - 4:50 pm
Professionalism in the Midst of Pandemonium
08:00 am - 12:00 pm
Dispatcher Debates (Co-Presenters)