Over the past several years, Toby has served the New River Valley Emergency Communications Regional Authority (NRV 911) as a Communications Officer. Additionally, Toby serves as the lead CPR Instructor at NRV 911. Toby continues to exhibit his passion for his career through seeking new training opportunities, speaking engagements, and networking with other emergency communications professionals. Toby completed the NENA 911 Supervisor Program, Center Manager Certification Program (CMCP), and Excellence in Dispatch Certification. He plans to obtain his Emergency Number Professional (ENP) certification in the next three years.
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Before his time at NRV911, Toby served as a Security Center Representative at the Virginia Tech Police Department. In this role, Toby monitored campus video surveillance systems and alarm panels, activated university emergency notifications, and processed departmental calls.  Toby developed and maximized relationships with the diverse population of Virginia Tech’s students, faculty, staff, and constituents.
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In addition, Toby founded The Tenacious Telecommunicator. He served in various leadership positions for the Virginia Association of Volunteer Rescue Squads (VAVRS), most notably serving as the State Training Officer for the VAVRS. In this role, Toby created training manuals for instructors and employees, oversaw the statewide training programs with over 100 instructors, and taught various public safety classes across the Commonwealth. Toby also served as the Membership Lieutenant at Christiansburg Rescue, responsible for overseeing the new volunteer member orientation program.

Outside of public safety, Toby enjoys traveling, gardening, rollerblading, and time with friends.